Trax takes monthly learning engagement from 4% to over 50% with one unified knowledge base

Trax's knowledge base was scattered across multiple platforms and tools, with each team and department running its own solution for keeping information current. There was no clear expectation or plan for knowledge documentation company-wide, which meant crucial information stayed wherever an individual employee happened to save it, rather than somewhere the rest of the organization could find it.

Trax centralized everything into one knowledge base on Juno, giving the whole company a single place to collect, maintain, and use shared knowledge instead of the patchwork of team-specific tools it replaced. A knowledge sharing community sits on top of that base, and it's built so every employee can contribute to it, not just document owners or L&D. Employees and managers alike now recommend, share, and assign content directly, which is the shift Tal Friedmann points to directly: with Trax's previous LMS, only 4% of employees were monthly active users, and contribution stayed with a narrow group. On Juno, monthly active usage passed 50%, and managers started contributing to the knowledge base themselves, not just consuming it.