Industry
Cybersecurity / SaaS
Headquarters
Tel Aviv, Israel (offices in Boston and London)
Modules used
Juno LMS, real-time analytics, centralized multi-audience training platform

The challenge

Hunters needed a scalable way to train three very different audiences at once: customers, partners, and its own GTM (go-to-market) employees. The existing approach could not scale. Time zone constraints and a limited number of hours that key Hunters team members could spend delivering one-off training meant most training happened live, one session at a time.

Traditional methods were time-consuming and inconsistent, and there was no programmatic way to track the metrics that actually mattered: program completion, content relevance, or whether training was moving the needle on business goals like product utilization or understanding of key job functions. Without that visibility, Hunters had no way to prove training was working, let alone scale it.

The solution

Juno gave Hunters one platform to design role-based, highly scalable, ROI-positive onboarding and certification programs, instead of three separate systems for three separate audiences. A centralized platform brought customer, partner, and employee training under one roof.

Real-time analytics replaced guesswork with visibility into learner progress, content effectiveness, and program success, and the underlying infrastructure was built to handle thousands of users seamlessly, so growth in any one audience never became a bottleneck for the others.

The results

  • Sales OnboardingSaved $950K over 2 years, or $577 per person/day, by shortening sales ramp time.
  • Customer OnboardingSaved $60,600 (105 live customer success training hours) in 1 year with a technical customer onboarding certification in Juno, while also enabling training on more advanced product usage that contributed to higher satisfaction and retention.
  • Partner OnboardingThe certification program became key to enabling the partner and MSSP ecosystem, and to onboarding at scale.
  • Business ImpactHunters Academy, the company's customer and partner certification program built in Juno, has influenced 85%+ of direct customer ARR and is becoming a company differentiator, used to help close new business and support fast time to value for customers.

Juno LMS transformed Hunters' training processes, delivering measurable business results across sales, customer, and partner onboarding alike.

Looking ahead

Hunters Academy is increasingly used earlier in the sales cycle, not just after a deal closes, as the certification program becomes a differentiator that helps close new business in the first place.

In their words

“Speaking from my experience, it's the perfect combination of functionality and flexibility in terms of the product, and the people that are willing to work with you.”
Meagan DavisDirector of Sales Enablement, Hunters