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First Help Financial

First Help Financial hits 100% compliance completion and saves $20-30K a year with Juno

An auto finance company serving first-time buyers and underserved consumers replaces slow, manual compliance training administration with a centralized system across its Sales, Funding, and Underwriting teams.

A laptop and a notebook on a wooden desk
completion rates achieved on all mandatory programs, audit- and certification-ready
100%completion rates achieved on all mandatory programs, audit- and certification-ready
saved annually by automating training administration and compliance tracking
$20-30Ksaved annually by automating training administration and compliance tracking
saved per trainer each year, reinvested in strategic initiatives instead of manual admin
60-84 hrssaved per trainer each year, reinvested in strategic initiatives instead of manual admin
Industry
Auto Finance / Consumer Lending
Headquarters
Needham, Massachusetts
Employees
approximately 201-500 employees
Modules used
Juno LMS, built-in tracking and reporting

Journeys

Products

The challenge

FirstHelp's Sales, Funding, and Underwriting teams are required to undergo robust, essential functional training to meet legal and industry regulations. That process was time-consuming and difficult to scale, particularly whenever new regulations or compliance updates were introduced.

The company needed a consistent, efficient, and measurable way to administer and track necessary training for thousands of employees, prove completion and understanding for audits, and reduce the time and resources spent on manual training administration.

The solution

FirstHelp designed role-specific, highly scalable, compliance-driven training programs in Juno for its Sales, Funding, and Underwriting teams. A centralized training hub gives every team one platform to learn from, keeping learning consistent across the organization instead of fragmented by department.

Built-in tracking and reporting gives FirstHelp the analytics it needs to meet industry regulations and legal obligations.

The results

  • 100% completion rates achieved on all mandatory programs, ensuring full readiness for audits and legal certification requirements
  • An estimated $20-30K saved annually by automating training administration and compliance tracking
  • Trainers saving 60-84 hours each year in reduced manual work, time reinvested in strategic initiatives instead
  • Centralized learning and compliance processes now enable continuous updates as regulations evolve, with uniform standards maintained across all teams

The outcome

Juno empowered FirstHelp to ensure compliance and provide top-tier service through efficient, scalable training, turning a process that used to strain under new regulations into one built to absorb them.