Coach the team from the best resolved tickets

I want our support team coached from our best answers: what great resolutions have in common, turned into short lessons.

Use the Juno Journey connector for anything in Juno. If it isn't connected, stop and tell me how to add it (https://docs.junojourney.com/mcp/overview).

Before you build anything, ask me:
1. My role and the team I support
2. Where tickets live and which period
3. What makes a great resolution for us (CSAT, first reply, reopen rate)
4. Who the lessons are for
Ask these in one message, then wait for my answers.

For our ticketing tool, check it is connected in this chat; if not, I'll connect it or upload an export. Never guess what is in it.

Search Juno first for existing support training and reuse it.

Find the patterns in the best-rated tickets, remove customer names, and draft 3 short lessons with practice questions. Show me the patterns first.

Routine: after the first run, offer to repeat this every month, with the new best answers. If this assistant can run scheduled tasks, set one up only after I approve it; if not, give me a one-line prompt I can re-run.

Don't publish or assign until I approve.