Sales & CS
Turn repeated questions into an FAQ lesson
Claude groups the questions people keep asking and answers each one in plain words.
Your AI asks you
Where the questions show up, which time range, who it's for, who confirms answers
I want to turn the questions people keep asking into a short FAQ lesson in Juno Journey, so answers are easy to find. Use the Juno Journey connector for anything in Juno. If it isn’t connected, stop and tell me how to add it (https://docs.junojourney.com/mcp/overview). Before you build anything, ask me: 1. Where the questions show up (a chat tool, a helpdesk, email, a forum) 2. Which time range 3. Who asks them, and who the lesson is for 4. Who should confirm the answers Ask these in one message, then wait for my answers. Check that source is connected in this chat; if not, I’ll connect it or paste/upload an export. Only use questions you actually find, and count how often each comes up. Search Juno first: if a course already answers a question, link to it instead of rewriting it. Show me the top questions with draft answers, each with its source, and mark “needs expert check” where unsure. After I approve, build the FAQ lesson with a 3-question check as a draft. Don’t publish, assign or notify anyone until I say so.